Jun 2nd Domain Suspensions

We have been alerted to an issue that is outside of our control,but affects a number of .co.uk domains which has resulted in a number of clients having their domains suspended and their sites as a result do not work. This is a result of Nominet's newly imposed restrictions on having up-to-date contact information for each domain name. If you ... Read More »

Apr 26th Server Slowness

Hello,Many of you may have noticed that we have been suffering recently with slow server speeds.  After a takeover by the hosting provider we use, it seems they are going through a phase of reconciliation, and we have been promised that all sites will be moving to a new data-centre with £250K wrth of equipment.  Whist this is all well and good, ... Read More »

Feb 21st Emailing Ticket Issues

If you have been replying to any support tickets by email, please note that these have sadly not been reaching us in the Support Desk due to an email piping issue after our recent server changeOur team are however working on the issue and as soon as it is fixed, we should be able to respond to any issues that are still pending.Thank you for your ... Read More »

Feb 10th Hosting Upgrade

You may have noticed some differences in the speed of the Billing System and our front end website over the last 24 hours or so.  This is because we have migrated to a brand new platform - and we will be doing the same with your websites over the next month - in a step by step process.  No action will be immediately required on your part, ... Read More »

Dec 22nd Our Christmas Opening Hours

Please note that support staff will be unavailable from 23rd December - January 2nd inclusive.  We will have our emergency team available if there are any urgent issues with server downtime, however we will not be available to assist with: Website Installs Graphics and Design Changes Template Changes Affiliate Network liaison Loading in ... Read More »

Aug 19th Skeletal Staff on 22nd - 29th August

Hello, We are writing to inform you that MarketHQ will be on skeletal staff between Monday 22nd August and Monday 29th August.  Please note that you may experience a slower than usual response time - however we will do our best to resolve any urgent issues should you have them.Please note that we will be back in action after the August Bank ... Read More »

Jun 2nd Support Tickets - Delays

Hello,Please accept our apologies for any delays you may be experiencing with the Support Tickets in the Billing System of MarketHQ.We are just undergoing a server upgrade which should increase the speed of your website and improve reliability.  We will be making sure that all tickets are replied to and actioned by 3rd June 2016 at the latest - ... Read More »

Apr 12th Invoicing Issues

A number of customers have reported having Invoices produced incorrectly - we have now found out the cause of the issue and this should not be occuring again!  Apologies for any inconvenience caused.